FAQs & Answers
RDIT is here to help you make smarter technology decisions to increase ROI and help your organization continuously improve. We act as an extension of your team, providing a consultative approach to IT solutions for your business needs so that you can focus on what matters most. We call that “Winning Smart”. If you’re just starting your search for an MSP or exploring opportunities for a new MSP, we’ve got you covered. Check out the list below for the most commonly asked questions and answers. RDIT is here to assist with any questions you have along the way.
What is an MSP?
In short, an IT Managed Service Provider (MSP), such as RDIT, is a company or organization that offers outsourced IT services and support to businesses. MSPs are responsible for proactively managing and maintaining the IT infrastructure, systems, and networks of clients. There’s a lot more to it, but RDIT helps to streamline your IT operations, enhance your security, and leverage trending technology so you can focus on driving business growth and productivity.
What services does RDIT provide as an MSP?
RDIT offers a wide range of comprehensive IT services including: helpdesk support, Fractional CIO/CISO/CTO support, staff augmentation, Cybersecurity, IT Consulting & Project Management, server and network management, data backup and recovery, cloud platform management, infrastructure, compliance and regulatory support, software and hardware procurement, vendor and service management, and much more.
How can RDIT benefit my business?
By outsourcing IT services to RDIT, we’ll provide valuable insights and guidance on IT strategy and planning. We help to align your technology investments with your business goals, including identifying areas for improvement and developing technology road maps to support your long-term growth and success. With RDIT as your MSP, you’ll gain access to a wide range of expertise without the need to recruit, hire, and train specialized in-house staff for each IT function, allowing your internal resources to focus on core business strategies and revenue-generating initiatives. We’ll ensure your systems and networks are properly maintained, updated, and optimized leading to reduced downtime and enhanced user experience.
How much does it cost to hire an MSP?
The cost of hiring an IT Managed Service Provider (MSP) like RDIT can vary based on several factors including business size, the scope of services, the complexity of your company’s IT infrastructure, and the level of support required. MSP pricing models vary and there is no standardized cost structure across the industry. Most commonly, you can expect MSPs to offer fixed monthly fees based on the number of users or devices, hourly service fees, or they may have tiered pricing based on the level of service provided.
How does an MSP like RDIT handle Cybersecurity?
Cybersecurity is a top concern for all businesses today. RDIT has extensive experience and resources to implement robust security measures to protect your IT infrastructure from threats. We’ll assess your organization’s risks and vulnerabilities, evaluate your existing security measures, and develop a comprehensive Cybersecurity plan tailored to your organization’s risk profile. This could include deploying and implementing firewalls, intrusion detection and prevention systems, antivirus and anti-malware solutions, secure remote access mechanisms, and other security tools. RDIT continuously monitors your IT environments for potential security threats and vulnerabilities, immediately identifying and responding to suspicious activities and security incidents in real-time to minimize your risk of exploitation. RDIT can also assist with Incident Response & Management if you’ve already found yourself in a compromising security incident or breach and need assistance.
Can RDIT support both on-site and remote IT infrastructure?
Absolutely! RDIT is equipped to handle a variety of IT environments based on your organization’s specific needs and preferences. Whether your business relies on on-site infrastructure, remote infrastructure, or a combination of both, our comprehensive support services are tailored to meet your requirements and ensure the smooth operation and security of your IT environment.
What industries does RDIT serve?
RDIT provides IT services and support to businesses of various sizes and industries, customizing support to meet the unique needs and requirements of many industries including, but not limited to:
Healthcare: RDIT is renowned for managing and securing sensitive patient data, maintaining Electronic Medical Record (EMR) systems, ensuring compliance with HIPAA regulations, and providing IT support for some of the largest healthcare providers, FQHCs, and facilities across the nation.
Manufacturing: Our expertise in manufacturing focuses on managing infrastructure, ensuring up-time and reliability of critical systems, optimizing software, ERP implementations and support, and addressing specific manufacturing-related IT needs.
Government and Public Sector: RDIT works with government agencies and public sector organizations to manage and secure IT infrastructure, assist in digital transformation initiatives, provide cloud services, support applications, and ensure data protection and compliance.
Professional Services: We serve professional service firms specializing in accounting, legal/law, consulting, property management, and architecture by providing IT helpdesk support, cloud applications, data back up and recovery, and ensuring the security and confidentiality of client information.
Financial Services: RDIT is well-versed in providing IT services to banks, financial institutions, insurance companies, and investment firms. We assist with data security, regulatory compliance requirements, network infrastructure, disaster recovery, and managing specialized financial software.
Retail and E-commerce: We have experience assisting retailers and e-commerce businesses with managing their IT infrastructure, point-of-sale (POS) systems, e-commerce platforms, inventory management systems, website hosting, Cybersecurity, and data protection.
Nonprofit Organizations: RDIT offers IT services to nonprofit organizations, including churches, to help manage their IT infrastructure, cloud hosting, accounting software, and data security.
What are the key differences between outsourcing IT to RDIT and utilizing an in-house IT department?
There are several key differences between utilizing an IT Managed Service Provider (MSP), such as RDIT, and an in-house IT department. It's important to note that the decision between an MSP and an in-house IT department depends on your organization’s specific needs, resources, and goals. Some businesses opt for a hybrid co-managing approach, combining the strengths of an in-house team with the specialized services of an MSP. The main distinctions, however, include:
Expertise and Skill Set: RDIT’s team of 24/7/365 professionals have specialized knowledge in different areas such as networking, Cybersecurity, cloud computing, and software development while an in-house IT department may be more limited on resources, availability, and specialties.
Cost Structure: RDIT partnership typically involves a predictable and usually more cost-effective pricing model whereas having an in-house IT department involves significant overhead costs including salaries, benefits, training, plus all of the hardware, software, and ongoing maintenance expenses.
Scalability and Flexibility: RDIT’s services are designed to scale based on your business needs; whether your business experiences growth or downsizing we can quickly adjust our services to accommodate. Internal IT teams typically take more time to hire, train, and retain, and don’t necessarily have the flexibility of ‘scaling-down’ when needed.
Access to Advanced Technologies: RDIT stays up-to-date with the latest technology trends and advancements, communicating and applying them to your benefit. In contrast, internal IT departments may be limited in their abilities to stay relevant with emerging technologies, especially if there are fewer resources or budget constraints.
Round-the-Clock Support: We mean it when we say 24/7/365 support and monitoring. RDIT quickly responds to and resolves your IT issues, minimizing downtime and ensuring the availability of critical systems. In-house IT departments may have limited availability, especially outside of regular working hours, which can lead to longer response times, potential delays in issue resolution, and higher risk for exploitation.
Risk Mitigation and Security: RDIT’s specialized expertise in Cybersecurity and risk mitigation allows us to implement robust security measures, perform vulnerability assessments, and proactively monitor and respond to security threats real-time. While in-house IT departments can handle some security measures, RDIT has dedicated resources and advanced tools to address complex security challenges and emergencies.
How can RDIT help with cloud computing and migration?
RDIT provides valuable assistance and expertise when it comes to cloud management including computing and migration. We’ll assess your existing IT infrastructure, applications, and workloads, and provide guidance on which cloud solutions (public, private, or hybrid) would be the most suitable for your organization. We have experience in migrating on-prem systems and applications to the cloud with minimal disruption to your business and users. RDIT can also manage and monitor your cloud infrastructure to ensure appropriate usability, scalability, security, and backup and disaster recovery measures.
Can RDIT help with software and hardware procurement?
Yes, RDIT can help you select software and hardware solutions and manage the process through our established vendor networks. We’ll ensure the appropriate software and hardware selections integrate seamlessly into your existing infrastructure. Not only can RDIT help with procurement, but we can also manage those software subscriptions, contracts, licenses, and renewals to take that administrative burden off your plate. RDIT will install your hardware, as well as track and manage your company’s assets, replacements, and upgrades.
How quickly can RDIT respond to IT issues or emergencies?
RDIT’s dedicated 24/7/365 support team means you have peace of mind in knowing your IT emergency will receive an immediate response.
What should I expect when onboarding with RDIT?
To start, RDIT will work with you to document your existing infrastructure and define your IT needs, goals, and expectations. This may include discovery sessions, assessments, and/or audits to ensure we provide the best tailored approach to meeting your organization’s IT needs. After the service agreement has been executed, we’ll work hand in hand with our Project Management team to develop timelines and requirements, as well as establish communication channels to ensure smooth transition with minimal downtime. During implementation and deployment, you’ll feel comfortable while partnering with RDIT experts for knowledge transfer and training. But don’t worry, we’ll never let you go it alone: our 24/7/365 experts are here to support you post-implementation to regularly review performance and proactively address any concerns.
Is RDIT able to scale to accommodate business growth and slow-downs?
RDIT exists to to scale our services based on your needs, accommodating business growth and adapting to changing IT requirements so you can focus on what matters to your business. We provide a range of flexible services and support teams consisting of engineers, technicians, and helpdesk resources to meet increased or decreased IT service and support needs. Whether your business is adding new locations, reducing footprint, or needing staff augmentation, we’ve got you covered.
How can RDIT assist with data backup and disaster recovery?
RDIT helps businesses maintain continuity by partnering to develop a comprehensive IT Data Backup strategy including: Disaster Recovery Planning (DRP), Incident Response and Recovery Planning, defining of retention policies, recovery time objectives (RTOs) and recovery point objectives (RPOs), and data back up solutions. We provide onsite and remote backup, monitoring, testing, and management to protect your critical data and reduce downtime in the event of data breaches or system failures.
Can RDIT assist with compliance and regulatory requirements?
RDIT helps businesses maintain compliance with industry-specific regulations and standards such as HIPAA/HITECH (Health Information Technology for Economic and Clinical Health Act) for healthcare, GDPR (General Data Protection Regulation) for data privacy, PCI (Payment Card Industry) for all industries managing credit card transactions, and Cybersecurity Maturity Model Certification (CMMC) for manufacturing and government contractors. We’re experts at conducting Gap Analyses to identify and implement required security controls, perform audits, and provide documentation and reporting to support you in preparation for your industry’s mandatory standards and audits.